Setup guide
Two paths. Pick yours.
Five steps. Five minutes. Done once, works at every RinsePay bay.
Download RinsePay from the App Store or Google Play. Create an account with your email and phone number.
Open the Payment tab and add a credit card, Apple Pay, or Google Pay. This is saved securely with Stripe — you'll only enter it once.
Pull into any RinsePay-enabled bay. The QR sticker on the bay wall is your start button — tap Scan in the app and point your camera at it.
Pick your wash option — pay-per-minute self-serve, an automatic wash tier, a prepaid bundle, or a membership — and tap Start. Water flows immediately. Your phone runs the clock.
When the wash ends, the app asks for a rating. Good experience? Tap the stars. Something broken — bay out of soap, card reader down, weird smell? Tap Report a problem from the history screen and the owner sees it fast.
Stand up a wash, order hardware, run fleets, sell bundles and memberships, manage attendants.
Sign up at rinsepay.app with the business email you want Stripe payouts to land under. Verify your phone, and the RinsePay team will get your location provisioned.
Stripe Connect handles payouts directly to your bank. Click Connect Stripe, complete the 10-minute onboarding (EIN, bank account, ID verification), and you're live for payouts.
Give each bay a label that you want customers to see. That label shows on scan and on receipts.
Pricing is set when you create the bay. Two bay types, two pricing models:
Each bay needs a RinsePay controller. The RinsePay team pre-flashes and ships every board — plug-and-play when it arrives.
Each bay has its own QR code. Print it any size you want — postcard, full bay-wall poster, vinyl decal — and mount it where customers will see it when they pull in. The QR scales without losing resolution.
Scan a bay with your own phone. Run 60 seconds, confirm water flows, confirm the transaction lands on the dashboard. That's it — your wash is open for business.
Every RinsePay controller ships pre-flashed and ready to install. You don't touch firmware — that's on us.
From the owner app, open the Hardware shop. Pick the number of controllers you need (one per bay) and check out. Payment goes through Stripe. We ship within 48 hours.
When your hardware arrives, each controller has a claim code printed on it. Scan or type the code in the app to link that controller to a specific bay in your location.
Follow the in-app install guide for your bay type. The guide walks you through the wiring to your existing timer or coin acceptor step-by-step — wire colors, terminal numbers, test procedure.
The Hardware status screen shows each controller's live heartbeat. Green means it's talking to RinsePay. Any offline bay shows up red with a timestamp of when it last checked in.
Email support@rinsepay.app or call the support line. A RinsePay engineer can screen-share the install and walk you through any wiring that doesn't match the guide.
Fleet accounts let local trucking companies, landscapers, and rental shops put multiple employees on one invoice. You bill them at month's end.
From the owner app, tap Fleet. You'll see every fleet account at your location.
Tap + Add fleet. Name the company and set the billing contact email — that's the address invoices will go to.
Tell the fleet customer to sign up for RinsePay as a normal customer first. Once they have an account, add their email to the fleet account as the fleet manager. They now have permission to run the fleet.
The fleet manager can add other customers to their fleet account by email. Each added customer's washes now roll up onto the fleet's monthly invoice instead of their own card.
Watch the fleet's activity view. Each wash shows the customer, bay, duration, and charge against the fleet account.
At the end of each month, generate the fleet's invoice from the activity view and send it to the billing contact email on file. One invoice, every wash rolled up.
Bundles are prepaid packs of automatic washes (e.g. 5 Premium washes at a discounted rate). Bundles are for automatic bays only — self-serve washes can't be bundled.
From the owner app, Pricing → Bundles shows every bundle you've published and total sales per bundle.
Name the bundle ("5-Pack Premium"), choose which automatic-wash tier it covers, how many washes are included, and the bundle price.
Pick how long a bundle stays valid after purchase (most owners go 12 months). Bundles are tied to the purchasing account and can't be transferred.
Once the bundle is created, customers see it as an option when they scan the bay's QR code. They buy in one tap and their included washes are ready to use immediately.
The dashboard shows units sold, revenue, and redemption rate per bundle. Iterate pricing based on what moves.
Monthly memberships turn one-off customers into recurring revenue. Subscriptions are for automatic washes only — self-serve isn't offered as a subscription.
The Subscriptions tab lists every membership plan and current active-member count.
Name the plan ("Unlimited Premium — $39/mo"), pick the automatic-wash tier it covers, and set the monthly price.
Subscriptions bill monthly and auto-renew until the customer cancels. Cancellation is one tap in the customer app.
Once the plan is published, customers see it when they scan a wash QR code and can subscribe right then. One tap and they're on the plan.
The dashboard shows monthly recurring revenue, net-new members, and cancellations.
Attendants help you run the bays: issue refunds, start washes to test equipment, report problems. They use a stripped-down version of the owner app.
From the owner app, Staff lists every attendant on your team. Tap Add attendant to add one.
For each attendant, toggle what they can do:
Tell each worker to install RinsePay and sign up as a regular customer using their email. Once they have an account, you can add them to Staff.
Back in Staff → Add attendant, enter the worker's email (the one they signed up with). They're now linked to your location and see the attendant toolset in-app.
When a customer needs a refund, the attendant opens the sales list, finds the wash in question, and refunds it (or requests owner approval, depending on their permission). Attendants can also start equipment without a charge to help customers or test the bay.
Every attendant action is logged: who, when, which bay, how much. Audit anytime from the Staff → Refunds view.
